Question
2) I asked for a refund. I
checked my statement but don't see it. Where is my
refund?
Answer: Once your refund
has been processed through our transaction
terminal, your credit card company will require up
to 5 business days to post the credit to your
statement. This is usually done within 3 days, but
it depends on your credit card
company.
If you receive a new statement within 5
days of requesting a refund, the credit MAY not
appear there yet. That does NOT mean that
something has gone wrong. You need to provide
adequate time for your credit card company to
receive the data from our merchant
bank.
If you are concerned you can check your
online credit card statement if you use online
banking, or you can contact your credit card
company and ask them to confirm the refund has
been processed.
All refund requests are processed without
delay, and a confirmation message is sent to you
once the refund has been put through. If you are
not sure how long to wait before checking your
statement please refer to the email
confirmation.
Once the refund is posted to your credit
card you will see it as being from "Higher
Response Marketing,
Inc".
Question
3) I sent an email with a request for a
refund but haven't heard anything back.
It's been 1 day. Is anything
wrong?
Answer:
Please do NOT email us any support queries. We
receive up to 10,000 spam messages every day.
Chances are, if you emailed a refund request, that
we never saw it. It likely got buried or
filtered.
To make SURE that your request has been
received we ask that you do NOT email us, but
instead post a support ticket or contact us via
live chat (during business hours) at: http://www.getyoursupport.com
Once your refund has been posted you will
receive a confirmation email.
Question
4) I ordered the Cash Like Clockwork System
and find that it does not meet my needs. I would
like to return it. How do I do
this?
Answer:
If you ordered "The Cash Like Clockwork System!"
then you have 90 days to send the product back to
us and will be eligible for a refund upon receipt
of the returned package is good
condition.
The address to which to return the package
is:
C/O Kathryn Cox
Higher Response
Marketing Inc.
242 Neck Road
Haverhill, MA
01835
PLEASE NOTE: The package must be returned
to us within 90 days. If it arrives on the 100th
day or any time after 3 months from the date your
order was received, you will not be eligible for a
refund.
Our terms are very straightforward. Your
90 days starts from the date the order comes
through PayPal. As long as the package is back at
our fulfillment center before your 90 days is up,
you will receive a full refund.
You will be responsible for co-ordinating
your return times to make sure the package arrives
on time. You are also responsible for the cost of
the return shipping and any customs or duties fees
that are incurred as a result of the product
return.
Question
5) I ordered the Digital Product Creation
System awhile back. I would like to return it. How
can I do this?
Answer:
I am sorry but the 8 CD "Digital Product Creation
System" package is actually non refundable.
Every product that we sell has a guarantee
written on the bottom of the sales letter if the
product is in fact returnable.
The Digital Product Creation System is non
refundable. Sorry for any inconvenience this may
cause you.
Question
6) I want to return a CD package that I got
from you. Will you pay the return shipping
costs?
Answer:
Any costs involved in returning a CD package to us
are not covered as part of the guarantee. By that
I mean, you will be fully responsible for any
return delivery costs to send your package
back.
All CD packages must be returned to us
using the same method of delivery used to send the
package to you. This means if the package came by
Fed Ex, you will be required to return it by Fed
Ex, UPS or DHL.
If you received a single CD in the mail,
you can return it by regular postal mail.
* Please note: Any returned packages that
incur customs or duties fees will be your
responsibility. You are also responsible for the
cost of return shipping.
Question
7) I want to return the Cash Like Clockwork
System but want to keep 1 of the CD's. How can I
send back a partial
package?
Answer:
If you plan to return a package to us, all
contents must be intact. This means that you
are NOT able to keep one of the CD's or order
the product on it's own after the package is
returned.
If you buy and refund "The Cash Like
Clockwork System!" then I am sorry to say but you
will have "bypassed our refund limit" which
essentially allows 1 refund per person, customer,
company, household or organization.
If you were to place an order for a single
product or multiple products AFTER returning "The
Cash Like Clockwork System!" then you must realize
that secondary purchase will NOT be covered under
our usual money back guarantee.
Question
8) I want to buy a bunch of your products
all at once and study them all at the same time
but am wondering, if I do this and don't like
them, can I refund ALL of them if
necessary?
Answer:
Although we would like to be able to permit such
activity, I am sorry but our corporation does have
what is called a "Refund Policy".
The policy allows any one customer,
company, household, corporation or organization 1
refund with no questions asked.
Unfortunately, to prevent some
unscrupulous people from buying and then refunding
ALL products we own, we must implement the refund
policy.
If you were to buy a bunch of products at
one time and then decide you do not like them, you
would not be covered under the usual money back
guarantee despite what you may read on the product
sales letter.
What we suggest you do is to buy one
product and then read through it and see if it
meets your needs. See if you have a match between
Marlon's information and your marketing needs. If
so, you can then safely go on to buy a secondary
product, knowing that the first is a match and you
won't need to request a refund for it.
This is the system that we prefer you use
to make sure that you never end up with a product
that doesn't satisfy you.
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