Higher Response Marketing, Inc.

Marlon Sanders

Customer Support Center for
Printing Problems & Questions

Please review the questions below.

When you find the question related to the problem
you are having, simply click that link to locate the answer.

PRINTING PROBLEMS

1) My .PDF product prints with a gray background. What do I do to fix this? Is there another product format I can use?

2) I downloaded the product and tried to print it. But I keep getting a printing error.

3) I'm printing the .exe product but it's only printing one chapter at a time. Can you help me?

4) I am new at printing and don't know how to set up my printer to get my product printed. What can I do? Can someone call and help me set up my printer?

Question 1) My .pdf file prints with a gray background. What do I do to fix this? Is there another format I can use?

Answer: If you're having this problem with a .PDF file, then the problem is more than likely caused by the Acrobat Reader. Make sure you have the latest version (5.0) of the Acrobat Reader installed on your computer.

The 3.0 version is known to cause printing problems.

The latest version can be downloaded from here: http://www.adobe.com/products/acrobat/readstep2.html

Note: As of August 2002 we are not providing .PDF files any longer so if you are using an old PDF file then definitely log back into the download site and get the new .ebk files. These replace PDF's for any of our products.

Question 2) I downloaded the product and tried to print it, but keep getting a printing error.

Answer: If you are having trouble printing a PDF file or one of the older .exe files, as with question #1 above, we suggest that you obtain the new .ebk files. These are easy to print and we've never had anyone mention a problem printing those files!

Return to the download site and follow the steps on the page to get the new Ebook Reader and the corresponding .ebk file.

Question 3) I'm printing the .exe product but it's only printing one chapter at a time!

Answer: The reason this happens is because you are printing from the .EXE files that we used to use. You really need to update your copy of the product and get the new .ebk files which are easier to print from.

Contact us for a new registration code for the download site first. Just go to http://www.amazingformula.com/support and open a NEW support ticket account then post your request for help.

After that just login to the download site and from there just follow ALL the on-screen instructions to get the new files.

Question 4) I am new at printing and don't know how to set up my printer to get my product printed. What can I do? Can someone call and help me set up my printer?

Answer: I am really sorry but our customer support staff is unable to assist with something of this nature. You can get help though, by contacting the manufacturer of your printer. For example, if you have a new Lexmark printer then you can contact their customer support department and they can help you.

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